"After the first 3 months of working with George & his team, we initially did not get the volume of leads that they were anticipating.
As a show of good will, George offered to apply his agency's guarantee of working for free until they delivered on the milestones they promised to achieve.
Over the next 4 months, George & his team worked extra hard and ramped up the number of leads, but also improved the quality of the leads. That whole time, they did not invoice my company.
George is a man of his word and I was glad to resume paying for his agency's services again after that. Of course, when our contract came to an end, we renewed the contract.
It is a pleasure to do business with an ethical agency."