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Is Your Marketing Team Covering The Bases of All 4 Quadrants of the Marketing Roles Matrix?

I'm George Krahn, the founder & marketing strategist at Proven Results Marketing Agency.

Since 2009, my team & I have worked with dozens of marketing managers who were our point of contact at the companies that hired my agency.

Some of them led a marketing team that consisted of in-house employees, freelancers, and agencies.  Others were literally a one-woman or one-man show.
I also worked with Perry Marshall for nearly 3 years doing the Leads & Sales System Audits for his exclusive Roundtable members in North America, Europe, Australia, and Asia.

I'm the person that Perry refers to in the testimonial below.  It's quite humbling for me to receive such a glowing review from a marketing legend like Perry Marshall.

"George Krahn is one of my hand-picked experts, who will identify thousands, perhaps tens or hundreds of thousands of dollars of waste, untapped potential, and opportunities for profit."
Perry Marshall
Author, "80/20 Sales and Marketing", "Ultimate Guide to Google AdWords", "Ultimate Guide to Facebook Advertising"

I share this to demonstrate that I have worked with marketers of all kinds, from entry level assistants to famous marketing gurus at the top of their game.

I have been exposed to many marketing teams, from dysfunctional to firing on all cylinders, including firsthand experience managing my team at my agency.


To have a successful marketing department, a company needs to have the 4 broad categories of marketing roles covered by competent people, regardless of whether they are in-house employees, freelancers, or agencies.

The 4 categories of marketing roles are:

  1. Strategist
  2. Creative
  3. Implementor
  4. Analyst

Let's dive deeper into each specific category and look at the skillsets required of each one and whose responsibility they should be, which often depends on the size of the company.

Strategist

Skillset

  • Knows what the high level marketing plan needs to be or they can figure it out

  • Casts the vision for the marketing plan to the rest of the team

  • Ability to lead the marketing team

  • Understands how different marketing mediums work together

Whose Responsibility

  • Often the founder in small companies because they know their products or services best, but they might not know the tactics to execute on their strategy

  • This can be a long-time employee at a smaller company, but they must have the right personality type

  • Usually the Chief Marketing Officer or Marketing Director in larger companies

  • Sometimes it's a fractional CMO or a marketing strategist at an agency

Creative

Skillset

  • Gifted at coming up with ideas for videos, photos & other images, and written content

  • Often more talented on the visuals than the messaging or vice versa

Whose Responsibility

  • At small companies, this is all done by one person

  • At larger companies, this is usually taken care of by multiple people since creative writing and visuals are usually different skillsets

  • Needs to be onsite for the videography & photography
    • Shooting videos & taking photos can be done by an in-house employee, if they are gifted in that area

    • If no employees are very capable, it should be outsourced to a videography & photography company on a project basis

  • For long form written content for website landing pages, email marketing, etc.; this can be outsourced to a copywriter on a project basis
    • Short form copywriting for social media posts is usually delegated to the social media manager

    • Short form copywriting for paid search & paid social ad campaigns is usually delegated to the freelancer or agency

  • Messaging must be consistent & on-brand in the voice of the founder or other spokesperson across all marketing mediums

Implementor

Skillset

  • A person that is driven, detail-oriented, and capable of executing on the strategy

  • Good at organizing & managing projects with a habit of following through to the end

  • Able to use what the strategist and the creative provide and publish it across marketing mediums

  • Need to have a great working relationship with the Creative to get new content from them in a timely manner in order to meet deadlines

Whose Responsibility

  • This is usually done by an in-house employee for mediums like social media, email marketing, blog posts, and website updates

  • For small & medium sized companies, digital marketing (aka paid search & social media advertising) is usually outsourced to an agency or freelancer for paid search & social since that's a highly specialized & very technical marketing medium, plus it's tied to the company credit card

  • For larger companies, they will have an in-house team that focuses on digital marketing

Analyst

Skillset

  • Great with numbers, data, & pattern recognition

  • Enjoys working with spreadsheets

  • Often a more introverted person

  • Understands the financial side of marketing as well, especially regarding budgets, Return On Ad Spend (ROAS), and Return On Investment (ROI)

Whose Responsibility

  • Usually an in-house employee

  • Sometimes responsibilities are shared with an agency if a large amount of money is being spent on digital marketing

  • Any freelancers or agencies should be reporting on their Key Performance Indicators (KPIs) regularly

Where Are You & Your Team On The Marketing Roles Matrix?

How To Avoid A Dysfunctional Marketing Team

These 4 marketing roles should create a feedback loop.

The analyst at the end should be informing the strategist in the beginning about how the different marketing mediums are performing and then decisions going forward need to be based on that data:

Strategist > Creative > Implementor > Analyst > Strategist > etc.

In the Marketing Roles Matrix above, you can see that the work flows clockwise and continuously loops.


The smaller the company, the more these 4 different roles will be combined & consolidated onto less people.

In a small company, you have to be a generalist.  (As shown in the center of the Marketing Roles Matrix.)

At a bare minimum, you should have 2 people who split all of these responsibilities and they should be divided based on skillset and personality type.

This is a step towards having specialists who work on things in their strength zone, which is ideal.  (As shown in the corners of the Marketing Roles Matrix.)

Dividing these responsibilities can also be done well with one in-house marketing manager and one or multiple freelancers or agencies to support the marketing manager.


So you can imagine how people who are strong in 1 of the 4 areas might struggle if they are saddled with the responsibility of something that's not in their strength zone.

The extreme case is when all 4 roles are dropped onto a brand new marketing manager.

The person new to the company has to familiarize themselves with. . .

  •  the company
  •  its products & services
  •  their co-workers
  •  freelancers or agencies that the company works with

. . .and then carry the weight of all of those marketing responsibilities.

Steps To Address Underperforming Marketing Teams

  1. Identify all of the marketing roles that each team member (in-house or not) is responsible for

  2. Determine if each team member has. . .
    1. Too much on their plate (too many roles they're responsible for)

    2. The wrong things on their plate (roles that don't align with their strengths)

    3. Insufficient tools & training to be successful in their role

  3. Too much on their plate?
    1. Reassign the responsibilities that they're not strong at to other team members

    2. Eliminate the least important things

    3. If it's an important thing, hire another employee, freelancer, or an agency to help them

  4. The wrong things on their plate?
    1. Again, reassign the responsibilities that they're not strong at to other team members

    2. Eliminate those things only if they are unimportant

    3. If it's important, hire another employee, freelancer, or an agency to help them

  5. Insufficient tools & training?
    1. Identify & utilize the tools that are needed to be successful

    2. Identify & utilize the training that would make the biggest impact on improving performance

Do you want some help going through this process & getting clarity on your situation? Consider utilizing our Marketing Team Assessment consulting service!

Details of Marketing Team Assessment Consulting Service

Your Qualifications

  • Business Owner or Marketing Manager at a company in the manufacturing, industrial, or construction industry

  • Interested in getting our Marketing Team Assessment

  • Have a dedicated marketing role in your company or a marketing team already in place, this could be a combination of. . .
    • An in-house employee
    • A freelancer
    • An agency

  • Recognize that this is a consulting service and NOT a done-for-you service

  • Willing to commit to a 1-month consulting agreement

My Deliverables

  • Facilitate 3 online assessments that each person on your marketing team must take before we move to the next step
  • Review those 3 assessments to identify strengths & weaknesses of your marketing team
    • Make recommendations on shifting responsibilities within your team

    • Make hiring recommendations when there are obvious gaps in 1 of the 4 quadrants

  • Plot out all of your team members on a DISC Team Chart

  • Optional add-ons after 1st month:
    • Conduct a complete Leads & Sales System Audit

    • Collaborate with you & your team on a lead generation & marketing strategy

  • Review our working relationship before the end of the 2 month milestone

  • Optional upgrades after 2nd month:
    • Complete Lead Generation System - Do-It-Yourself with Coaching

    • Complete Lead Generation System - Done-For-You service

Pricing

USD $995.00 + $295.00 per team member (in-house employees, freelancers, and key members of agencies you work with)

 

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About Our Company

Our agency’s approach to marketing is based on Perry Marshall's principles combined with practical, first hand knowledge of the manufacturing, industrial, and construction industries.

George Krahn, our founder & marketing strategist, started his career in the manufacturing industry.  He progressed through roles in production, quality control, accounting, customer service, and finally discovered his passion for sales & marketing.

George is mentored by Perry Marshall, author of “80/20 Sales And Marketing”, “Ultimate Guide to Google AdWords”, and “Ultimate Guide to Facebook Advertising”.

Instead of your sales team wasting time & money chasing cold prospects, they're busy closing sales from our steady flow of hot leads!

At Proven Results Marketing Agency, we use. . .

🔹 80/20 Inbound Lead Generation
🔸 Direct Response Marketing
🔹 Digital Advertising
🔸 Phone Call Tracking
🔹 Advanced Conversion Tracking
🔸 CRM Setup & Integration

. . .to create that steady flow of hot leads that pours into your sales pipeline!

We empower you to turn the flow of high quality leads up or down at will, simply by adjusting your marketing budget on the targeted, effective, measurable digital advertising that our agency delivers.

We aren't incentivized to make you spend more. Our compensation structure is set up very thoughtfully and fairly. As your company scales up, so do the resources that our agency can provide to you.

You get full access to transparent information that empowers you to make meaningful decisions for your business. We work together with you to execute on your decisions.


We profitably manage millions of dollars of ad spend per year, including our own company's advertising campaigns.

Our agency has been successful for clients in the following industries:

Manufacturing Industry

🔹 outdoor wood boiler manufacturing
🔸 skid steer attachment manufacturing
🔹 RV aftermarket parts manufacturing
🔸 frac sand storage & handling equipment manufacturing
🔹 custom toy manufacturing
🔸 trailer manufacturing

Construction Industry

🔹 concrete cutting & coring, demolition, and excavation services
🔸 hydronic heating products & services
🔹 affordable housing construction
🔸 commercial & residential roofing services
🔹 residential window & door products & installation services
🔸 sheds & outbuildings manufactured construction

Agriculture Industry

🔹 grain dryers and biomass boilers
🔸 hopper bottom grain bins
🔹 aftermarket products for planters
🔸 aftermarket products for combines
🔹 ag-plastics storage solutions
🔸 hardware, software, and digital data services for farmers

Other Industries

🔹 business consulting
🔸 auto transport services
🔹 estate planning services
🔸 hotels & accommodations
🔹 cosmetic treatments
🔸 alternative medicine
🔹 and much more


Our thriving internet marketing agency has a proven reputation for getting results. We are passionate about growing our clients' businesses.

We also believe in sharing our successes with the less fortunate. That is why a portion of our revenue is donated to charities such as:

🔸 World Vision
🔹 Compassion
🔸 Destiny Rescue
🔹 Gospel for Asia
🔸 Ministerios Ancla de Amor (an orphanage in Mexico)
🔹 Adult & Teen Challenge
🔸 Eden Foundation
🔹 Needy families
🔸 Local churches
🔹 and various other organizations

We pride ourselves on being internet marketers with integrity. At the end of the day, we go home to our families, just like you. We are ethical people who work hard to earn an honest living. We do our best to help our valued clients.

Marissa Harder
Digital Marketing Manager
George Krahn
Founder & Marketing Strategist

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